customer / v1.0
Refund Policy
Clear ZoodyFoody rules and requirements for safe, fair, and reliable delivery.
Showing local guidance until the published API page is available.
Refunds are reviewed case by case.
Order evidence may be required.
Approved refunds return through the available payment flow.
Requirements
Order ID
Reason for refund
Supporting detail when requested
Refund Review
Refund requests are reviewed based on order status, partner confirmation, and customer evidence.
Timing
Processing time depends on the payment method and operational review.
Exclusions
Refunds may be declined for inaccurate addresses, unreachable customers, or completed orders without a valid issue.